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Cycos AG is a Germany-based company engaged in the development of information and communications technology applications. The Company mainly operates within the market segments Unified Communications, Unified Messaging, Collaboration and Conferencing as well as Multimedia Contact Center. The product and service portfolio of Cycos AG includes among others mrs Vanguard, a unified communications software suite that integrates voice mail, email, fax, text messaging, instant messaging and Computer Telephony Integration (CTI) services; Automatic Call Distribution (ACD) and Automatic Message Distribution (AMD), supporting helpdesk solutions; CTI cyPHONE, which integrates online services such as CTI, ACD, ad hoc conferencing, presence and instant messaging; Interactive Voice Response (IVR), which enables callers to make entries via keypad (DTMF) or directly by voice (voice-driven IVR) after being voice-prompted by the system; as well as Caller Guide, a voice-supported telephone routing system. 

http://www.cycos.com
Address
Joseph-von-Fraunhofer Stra. 7
Alsdorf, 52477
Germany
+49-2404-9010 (Phone)
+49-2404-901100 (Fax)
 
 
 

 

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